Warranties

Volkswagen Commercial Vehicles warrants that your vehicle will be free from manufacturing defects. Your warranty covers:

• The repair or replacement of defective parts according to technical requirements determined by the Manufacturer.
• The repair of any consequential damage to standard components caused by a manufacturing defect.
• The labour costs of removing and installing parts for warranty repairs at any Volkswagen Centre.  You may be charged, at the Van Centre’s discretion, for any extra work caused by modifications to your vehicle, such as removal and refitting of a tow-bar that has been fitted after manufacture. 
• Your warranty applies to the base vehicle only.  It does not cover any special fittings, conversions or additional bodywork.

Any defect must be reported to a Van Centre as soon as it is discovered. This must of course be within the warranty period. 

Your warranty does not cover damage or defects caused by factors outside the Manufacturer’s control or which are the result of normal wear and tear.  Examples of this include:

• Damage or defects as a result of repairs made by an unauthorised workshop.
• Damage or defects as a result of the installation of parts, components, software or accessories not authorised by Volkswagen Commercial Vehicles.
• Damage to components, equipment or software which were not part of the vehicle at the point of original manufacture.
• Damage or defects as a result of the use of poor quality or incorrect fuels or additives.
• Damage or defects as a result of failure to comply with the operation instruction in the Owner's Instruction Manual, Service Schedule Book or any literature supplied by Volkswagen Commercial Vehicles or a Van Centre.  It is your responsibility to ensure that servicing is maintained in line with the Manufacturer’s recommendations and sufficient records are kept to confirm this.
• Damage or defects caused by modifications, special fittings, conversions or additional bodywork.
• Damage or defects caused by use of the vehicle in countries for which it has not been designed.
• Noise and vibration related to the normal operation of the vehicle.
• Damage or defects caused by improper handling or misuse (racing, for example).
• Parts that have reached the end of their expected service life.
• Damage caused by industrial pollution, climate, external heat, chemicals or mechanical force.  Your Owner’s Instruction Manual tells you how to minimise such damage.
• Parts which have reached the end of their expected shelf life
• Normal maintenance, servicing and wear and tear. Items can only be considered under the wear and tear policy if the cause of the complaint cannot be associated to abnormal external influence or use, and is a manufacturing defect.
  

Components normally subject to wear and tear include but are not limited to:

• Brake linings and disc pads
• Brake discs and drums
• Clutch release bearings
• Clutch pressure plates and centre plates (DSG clutches are covered for the full warranty offered with the vehicle)
• Tyres
• Wiper blades (wiper rubbers have no Warranty owing to their conditions of use)
• Seat and backrest covers
• Floor coverings
• Spark plugs
• Batteries for key fobs and alarms
• Light bulbs (Xenon/gas discharge bulbs and LEDs are covered for the full warranty offered with the vehicle)
• Shock absorbers

Mechanical Adjustments including:

• Adjustments to doors, flaps, boot lids, bonnets, sunroof etc...
• Brake adjustment
• Clutch adjustment
• Headlight adjustment
• Steering geometry adjustment
• Wheel balancing

This list is not definitive and similar adjustable or wear and tear items are also excluded from the terms of the warranty. 

After six months or 6,500 miles, wear and tear items will not be accepted unless a manufacturing defect can be identified by a Van Centre as the cause.

Please note that wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done is dependent on individual driving technique and road conditions.

We would ask that you report any defect to a Van Centre as soon as it becomes apparent.  Any consequential damage arising from the continued use of a vehicle with a defect may not be covered under warranty.

Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the Volkswagen Centre to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specific parts and fluids used. 

Unless expressly specified in this warranty, Volkswagen Commercial Vehicles is not responsible for any consequential loss or damage, whether direct or indirect, that arise from an incident necessitating warranty repairs.  This includes towing fees, hotel charges, alternative transport costs, loss of income, loss of business, damage to goodwill, damage to or loss of personal effects and clothing or fuel costs. 

The cost of repairs carried out by unauthorised workshops will not be reimbursed under any circumstances. 

These exclusions apply to all parts of the Volkswagen Warranty.  

This warranty does not affect your statutory rights.