Cookies policy
When you first visit Volkswagen Commercial Vehicles website, we will ask you to select your preferences for the cookies that are placed on your computer or device.
You are able to change your cookie preferences at any time on Volkswagen-vans.co.uk website. Please be aware however, that you are unable to opt out of ‘necessary’ cookies, which allow us to distinguish you from other users when you visit our website and ensure our website functions correctly on your device
To view and update your cookie preferences now please click here
What Are Cookies?
A cookie is a very small text file that is saved to the hard drive of your computer or device (such as your mobile phone or tablet) when you access a website.
Cookies are a well-known technology that is used by most websites in order to make the website work, or work more efficiently. Cookies do not harm your device.
Our cookies collect information anonymously, so they cannot be used to personally identify you.
What do Cookies do?
Cookies enable us to collect information on a number of things, including recognising your device (so we can display the mobile version or tablet version of our website if you are viewing on a mobile device).
Cookies also show us how you use Volkswagen Vans website and which pages you visit and allow us to customise your experience. They also provide information that helps us monitor and improve our website's performance.
How do Volkswagen Commercial Vehicles use cookies?
We have divided our cookies into categories, and you are able to customise which cookies you allow onto your device, by category. You can also view a full list of Volkswagen Commercial Vehicles’ cookies and third-party cookies that are used on this website in the table below.
Necessary
These are the cookies that are essential for our website to operate effectively. They include cookies that allow you to access restricted areas of our website, or remember your cookie preferences. Necessary cookies can only be disabled by changing your internet browser settings, although this may mean our website will not display or function properly.
Marketing
Marketing cookies are third-party cookies, pixels, web beacons and other storage technologies (including from Facebook) which are used to provide you with advertisements that are relevant to you and your interests for measurement purposes. This may result in you seeing these advertisements on our website and on other websites you visit. If you disable Volkswagen Commercial Vehicles’ marketing cookies, you will still see advertisements when you view our website, or other websites, but these will not be personalised to you.
Analytics
These cookies allow us to recognise and keep track of the number of visitors to our website, and see which pages you view. This allows us to improve the functionality and design of our website, for example by ensuring you can easily find the content you are interested in.
Personalisation
We use personalisation cookies to understand how you use our website across all your devices, by matching your devices to you. This will include us keeping track of your browsing history and activity to help us identify you. This will allow us to provide you with targeted and personalised marketing on our website, by email (if you have consented to email marketing) and on other websites through other marketing channels.
Your consent
Cookies and associated personal information used for essential purposes.
In accordance with data protection laws, we do not request your consent to use these cookies as they are necessary to ensure this website works properly.
Cookies and associated personal information used for non-essential purposes.
We will only store or read cookies on your device for non-essential cookies and process associated personal information (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. We request this using the cookie tool that appears when you visit any page of this website.
How to provide your consent for non-essential cookies and associated personal information.
When you visit this website for the first time, you will be prompted with a request to provide your consent for non-essential cookies and the personal information we receive as a result of their use. You can consent to all non-essential cookies or choose to consent to cookies by their individual categories of purposes of use by selecting, in each case, by selecting the appropriate option.
If you do not provide your consent for these cookies, we will neither use them nor process any personal information in connection with them. Consequently, your provision of any personal information associated with the cookie is voluntary and you may withdraw your consent at any time. Any use of the cookie or associated personal information before you withdraw your consent will be valid and lawful. Please see our Privacy Statement for further information regarding your data protection rights.
Withdrawing your consent to cookies
You may withdraw consent that you have previously provided for cookies in one of three ways depending on the type of cookie:
- Using the cookie tool we make available from this website. You can access the cookie tool by clicking on the “Manage Cookies” link in the footer of each page of this website and withdraw your consent by setting the option for the relevant category of cookie to the “off” position. Please note email tracking cookies cannot be turned off using this tool.
- Adjusting the settings in your web browser. Most web browsers are set by default to accept all cookies. However, you may have the option to configure your web browser settings in such a way that the cookie information is displayed before storage, or to categorically reject them. You can find details on the various available settings for cookies and related changes for the most common web browsers by clicking on the relevant link below:
Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera: http://www.opera.com/help/tutorials/security/privacy/
Safari: https://support.apple.com/kb/PH19214?locale=cs_CZ&viewlocale=en_US
Please note that any change to your web browser settings will only apply to the particular web browser for which you have adjusted your settings. If you use more than one web browser on a device, you must change the settings separately for each browser and, depending on the browser, for each device. Additional information regarding cookies may be available within the “help” feature of the browser or operating system or the operating manual for your device.
Using tools provided by the following industry bodies for opting-out of third party cookies for targeted advertising:
How long do Volkswagen Commercial Vehicles cookies stay on your device?
The length of time that our cookies will stay on your device varies from cookie-to-cookie. Some are known as ‘session cookies’ which will only stay on your device whilst you are viewing our website. Other cookies, known as ‘persistent cookies’ will stay on your device for a longer period. Some ‘persistent cookies’ will expire after a certain length of time, and others will stay on your device until they are deleted.
More Information?
If you would like to find out more information about cookies and their uses, or your privacy online, you may find the Information Commissioner’s website useful – www.ico.org.uk
What cookies do Volkswagen Commercial Vehicles use?
Necessary cookies
Cookie name | From | Expiry | How the cookie functions |
|---|---|---|---|
VWD6_ENSIGHTEN_PRIVACY_BANNER_VIEWED | Ensighten Privacy | 1 year | This cookie is set after a user closes the cookie policy notification. |
VWD6_ENSIGHTEN_PRIVACY_MODAL_VIEWED | 1 year | These cookies are set after a user closes the cookie consent modal to configure the cookie settings. | |
VWD6_ENSIGHTEN_PRIVACY_Analytics | 1 year | ||
VWD6_ENSIGHTEN_PRIVACY_Personalisation | |||
VWD6_ENSIGHTEN_PRIVACY_Marketing | 1 year | ||
VidegoApp | Pixel | Enables user to watch videos on the website | |
garageConfigurations | Configurator | Functional cookies set by the Configurator. Enables user to permanently save a configuration in a "virtual garage" and enables "do not ask again" functionality. | |
suppressConfigurationLossWarning | |||
suppressConfigurationLossWarningGarage | |||
idpLastDomain | LivePerson | Session | These cookies enable Live Chat Messaging so users can communicate with dealers or a contact centre. |
s.browser | |||
WSHumanClickSiteNumber | |||
WSHumanClickWebSession | |||
session_id | |||
LivePersonID | |||
LPCKEY-SiteId | |||
LPCID-SiteId | |||
lpPmCalleeDfs | |||
lpTabId | |||
LPVisitorID | |||
LPSessionID | |||
WSHumanClickServer | |||
LPSID-SiteID | |||
LPVID | |||
agentSessionKey | |||
idpLastSiteId | |||
-lpuw | 1 day | ||
UIConf | |||
Storage_expiration-SiteId | |||
lpMessaging- | |||
lpStrMap | |||
lpLastVisit- | Forever | ||
live_advisor | Used Vehicle locator | N/A | Functional cookies set by the Used Vehicle Locator. These cookies allow users to search for used vehicles. |
_mdx_nearestDealer | N/A | ||
_mdx_zip | N/A | ||
sd_survey_client | Smart Digital | 1 year | This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.) |
ttec_dwf_guid | TTEC Digital Worker Factory | Session | These cookies allow user to interact with our chatbot tool. |
ttec_dwf_partialsurvey | |||
connect.sid | |||
ttec_dwf_sessions | Local storage; no expiry | ||
visitor_id#####-hash | Pardot (Salesforce) | 13 months | The visitor hash cookie contains the account ID and stores a unique hash.. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information. |
lpv##### | Every 30 minutes | This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view. | |
psyma_participation | Psyma | 30 days | Saves a numeric value to ensure a participant will not be invited to the survey more than once. Will not save any personal data. |
incap_ses_{Proxy- | Rackspace | Session | This cookie is used to relate HTTP requests to a certain session |
nlbi_{Site-ID}. | This cookie ensures requests by a client are sent to the same origin |
From
Ensighten Privacy
Expiry
1 year
How the cookie functions
This cookie is set after a user closes the cookie policy notification.
Analytics cookies
Cookie name | From | Expiry | How the cookie functions |
|---|---|---|---|
AMCVS_* | Adobe | Session | These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience. |
AMCV_* | 2 years | ||
s_cc | Session | ||
s_invisit | Session | ||
s_vnum | 30 days | ||
ngwAnalyticsStatus | TBC | ||
sc_appvn | 2 years | ||
sc_prevpage | Session | ||
sc_prop32 | Session | ||
s_sq | Session | ||
s_vi | 2 years | ||
s-fid | 2 years | ||
s-ecid | Session | ||
adCDP | TBC | ||
sc-v0 | Session | ||
sc_v49 | Session | ||
sc-v44 | Session | ||
sc_pCmp | 7 days | ||
sc_v17 | Session | ||
_ga | Google Analytics | 24 Hours | Used to distinguish a user on the used vehicle locator. More information about Google Analytics cookies can be found here. |
_gat_UA_81481535-1 | 60 seconds | Google analytics tracking cookie which allows us to track all website analytical data on the used vehicle locator. More information about Google Analytics cookies can be found here. | |
_gat_UA_81481535-2 | 60 seconds | Google analytics tracking cookie which allows us to track national locator and individual dealer landing pages on the used vehicle locator. More information about Google Analytics cookies can be found here. | |
_gid | unlimited | Used to distinguish a user on the used vehicle locator. More information about Google Analytics cookies can be found here. | |
CONSENT |
| Google consent is set to capture for location when using Google maps. More information about Google Analytics cookies can be found here. | |
_cs_id | Content Square | 13 months fixed | These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience. |
_cs_s | 30 minutes renewed on page view | ||
_cs_cvars | Session duration | ||
_cs_ex | 30 days renewed on tag execution | ||
_cs_c | 13 months renewed on consent command | ||
_cs_optout | 13 months fixed | ||
_cs_mk_ga, _cs_mk_aa | 30 minutes | ||
_cs_inc | Immediately removed | ||
_cs_rl_* | 1 year, updates on every page view (but can be changed if needed). | ||
_cs_t | Immediately removed | ||
_cs_same_site | Immediately removed | ||
_cs_root_domain | |||
visitor_id##### | Pardot (Salesforce) | 13 months | The visitor cookie includes a unique visitor ID and the unique identifier for your account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code. |
Pi_opt_in##### | Session | If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor is not tracked. | |
Pardot | A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking. | ||
_one_randomid | Thunderhead | 2 years | This cookie is used to allow the Thunderhead tool to work. When consent has been provided, it allows us to collect and sometimes store data such as the devices you use, the products and services you interact with, and the ways in which you interact. For example, the website pages you visit and the online forms you complete. |
_one_svr_randomid | This cookie is used to allow the Thunderhead tool to work. When consent is given, it allows Volkswagen Commercial Vehicles to serve individuals with a tailored experience across email, social media and the website. It allows us to automatically transfer identity across web domains when the visitor’s browser permits 3rd party cookies. This provides a more seamless and consistent understanding of the customer across Volkswagen-vans domain. |
From
Adobe
Expiry
Session
How the cookie functions
These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.
Marketing cookies
Cookie name | From | Expiry | How the cookie functions |
|---|---|---|---|
APISID | Session | This is part of a group of cookies used to remember user's most recent searches, previous interactions with an advertiser’s ads or search results, and visits to an advertiser’s website. | |
IDE | 1 year | ||
SAPISID | Session | ||
SID | 2 years | ||
SSID | Session | ||
DSID
| 14 days | ||
IDE | 390 days | ||
test_cookie
| 1 days | ||
AID | 13 months EEA UK / 540 days elsewhere | ||
TAID | 14 days | ||
_gcl_au
| 90 days | Cookies that start with ‘_gcl_’ are primarily used to help advertisers determine how many times users who click on their ads end up taking an action on their site, such as making a purchase. Cookies used for measuring conversion rates are not used to personalise ads. | |
_gcl_dc | |||
_gcl_aw | |||
GCL_AW_P | |||
aboutads_sessNNN | 30 minutes | This cookie is used for functionality to allow users to interact with a service or site to access features that are fundamental to that service. Things considered fundamental to the service include preferences like the user’s choice of language, product optimisations that help maintain and improve a service, and maintaining information relating to a user’s session, such as the content of a shopping cart. | |
ANID | 13 months EEA UK / 24 months elsewhere | ||
APC | 6 months | This cookie is used to reach and frequency measurement in Google platforms | |
FPAU | 90 days | This cookie is used for advertising, including serving and rendering ads, personalising ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. | |
FPGCLDC | 90 days | ||
pm_sess | 30 minutes | This is part of a group of cookie that helps measure that requests within a browsing session are made by the user and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. | |
pm_sess_NNN | 30 minutes | This is part of a group of cookie that helps measure that requests within a browsing session are made by the user and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. | |
Id | OPT_OUT: fixed expiration (year 2030/11/09), non-OPT_OUT: 13 months EEA UK / 24 months elsewhere | This is part of a group of cookies used to show Google ads on non-Google sites. | |
receive-cookie-deprecation | 6 months | This cookie must use the Partitioned attribute, which means that opt-in for receiving the header must be done per top-level site | |
FLC | Google Doubleclick | | These cookies are used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again. |
_drt_ | |||
demdex | Adobe | 6 months | These cookies are used for targeted advertising. Information collected may be used to understand your browsing behaviour and interests to serve you more relevant advertising. They will also be used to understand the effectiveness of the advertising you have been shown. |
dpm | 6 months | ||
everest_g_v2 | 2 years | ||
everest_session_v2 | Session | ||
MUID | Bing | 365 days | This cookie collects information about visitors and behaviour on the site to enable Microsoft to show you relevant advertising through Seach engines and measure its performance. |
_uetsid | 16 days | ||
MSPTC | 365 days | ||
_uetmsclkid | 90 days | ||
_uetvid | 390 days | ||
fr | Meta | 90 days | Allows match to exposed Meta ads and later retargeting. |
c_user; xs | 365 days | ||
datr | 400 days | ||
sb; dbln | 400 days | ||
oo | |||
_fbp; _fbc | 90 days | ||
presence | 30 days | ||
dpr; wd | 7 days | ||
csrf | Session | ||
c_user | 1 year | ||
_fbp | 90 days | ||
bcookie | 1 year | These cookies are used by LinkedIn to deliver, measure and improve the relevancy of ads shown on LinkedIn. | |
li_sugr | 90 days | ||
BizoID | 6 months | ||
lidc | 1 year | ||
bscookie | 1 year | ||
L1c | Current session | ||
BizoUserMatchHistory | 6 months | ||
BizoData | 6 months | ||
personalisation_id | 2 years | This cookie is used by Twitter to deliver, measure and improve the relevancy of ads shown on Twitter. | |
user_id | |||
Pixel_id | |||
IP Address | |||
TDCPM | Tradedesk | 1 year | These third party cookies are used for Programmatic display advertising. |
TDID | 1 year | ||
EDAAT | 1 hour | ||
TTDOptOut | 5 years | ||
Am-link | Astute Metrics | 2 hours | This cookie stores the very first URL which is reached on the website. It is used for broad identification of visitor sources that can then be used to trigger the display of a specific phone number. |
AMZNTOKEN | Amazon | 7 days | These cookies are used by Amazon to measure customer actions on the Volkswagen website to deliver and improve the relevancy of ads. |
ad-privacy | 5 years | ||
ad=id | 7 months | ||
receive-cookie-deprecation | 6 months | ||
XANDR_PANID | 90 days | ||
tt_viewer | Teads | 1 year | This cookie is used to match to Teads ad exposure and allow retargeting. |
sc_at | Snapchat | 12 months | Cookie is used to recognise whether a user that has been served advertising has completed a specific action or landed on a landing page |
_pinterest_ct_ua | 1 year | These cookies are used by Pinterest to measure the effectiveness of advertising by understanding the actions that users take on the website. | |
_pinterest_sess | |||
_pinterest_ct | |||
_pinterest_ct_mw | |||
_pinterest_ct_rt | |||
_routing_id | |||
_pin_unauth | |||
ar_debug | |||
uuid2 | Xandr | 90 days | These cookies are used by a company called Xandr to measure user actions on site to deliver and improve the relevancy and effectiveness of our ads. |
uids | |||
sess | |||
icu | |||
usersync | |||
token | 1440 minutes | ||
pses | Session | ||
rdt_uuid | 2 years | These cookies are used by Reddit to deliver, measure and improve the relevancy of ads shown on Reddit. | |
_tt_sessionId | Tiktok | 13 months | Tiktok uses cookies to measure and improve the performance of advertising campaigns and to personalise the user's experience (including ads) on TikTok. |
_tt_enable_cookie | |||
_ttp | |||
_ttp” | |||
the __eight_purchase cookie | Weare8 | 30 days | These cookies are used by Weare8 to deliver, measure and improve the ads shown with 8pixel tracking enabled. |
the __eight_subscription cooki |
From
Expiry
Session
How the cookie functions
This is part of a group of cookies used to remember user's most recent searches, previous interactions with an advertiser’s ads or search results, and visits to an advertiser’s website.
Personalisation cookies
Cookie name | From | Expiry | How the cookie functions |
|---|---|---|---|
smartSignals2UiD | BBO - Smart Digital | 2 years | This cookie contains an anonymous, unique user ID. It identifies the user across their different user sessions and anonymously tracks interactions with the website. The data is used for analysis and website optimisation and personalisation purposes. |
mbox | Adobe | 2 years | These cookies contain a number of values that allow the website to anonymously identify the user and track their interactions within the website. The data is used for website testing (Adobe Target) and personalisation purposes. |
mBoxEdgeCluster | 30 minutes | ||
smartSignals2sUiD | SmartSignals - server-side-1st-party | 1 year | This cookie is used for user tracking for website personalisation and optimisation purposes. It contains a userId, improved mechanism to better work with browser tracking prevention. |
incap_visid_{Internal-Site- | Rackspace | Session | This cookie is used to relate sessions to a specific visitor (visitor representing a specific browser on a specific computer). |
From
BBO - Smart Digital
Expiry
2 years
How the cookie functions
This cookie contains an anonymous, unique user ID. It identifies the user across their different user sessions and anonymously tracks interactions with the website. The data is used for analysis and website optimisation and personalisation purposes.