Contact us

If you have a query there are a few ways we can help you.

You’ll find lots of answers to the most frequently asked questions here.

You can Live Chat with us by clicking on the bubble in the bottom right-hand corner.

• Feel free to pop in or contact your local Van Centre.
• You can book a service or MOT online.
• You can also book a test drive online.
• If you need to speak to us directly, call 0800 783 4909.
• Email us at customercare@vwcv.co.uk

Our opening hours are:

By phone Monday to Friday 9am - 5.30pm
Via Live Chat Monday to Sunday 8am ­- 10pm

Please note the Customer Care centre is closed for all English Bank Holidays.

Visit our financial services website here to find out more information and how to contact us.

If you would like to view and manage your finance agreement you can do this online here.

If you need to speak to Volkswagen Commercial Vehicles Financial Services direct, call 0370 010 2080.

Opening hours:

• By phone Monday to Friday 9am – 6pm

To speak to Fleet Business Centre call 0800 009 3447

Fleet customers can email us on support@gfbcvwvans.co.uk

To speak to our 24hr Roadside Assistance line call 0800 777 172

For ID. Buzz Roadside Assistance, please call 0800 777 141. If you are
ringing from a mobile phone in the UK, please call 0330 100 3241.

If your vehicle requires maintenance or a repair find your local Van Centre

Information for Independent Repairers

Find out about Van Insurance