Changes to the ID. Buzz buying process

Yes of course. Your local Volkswagen Van Centre will remain the face of the Volkswagen Commercial Vehicles brand in your area. The Volkswagen Van Centres will still be there to help customers with specialist product knowledge and advice helping you buy/order the right vehicle for you and your lifestyle. And of course, the Volkswagen Van Centre will be on hand to deliver the same expert servicing and maintenance they do today. But contractually you will buy your new electric vehicle from us and not from the Van Centre/Retailer.

Yes. Volkswagen Commercial Vehicles UK will allow Volkswagen Van Centres and Retailers to offer, on Volkswagen Commercial Vehicles’ behalf, a suitable line‐up of demonstrator vehicles across the range . Your ability to test drive is not affected by the move to this new sales model. To request a test drive click here. 

Yes you can, however, there are some changes to the process. The Volkswagen Van Centre or Retailer may agree to purchase your current vehicle under an entirely separate contract between you and the Volkswagen Van Centre/Retailer. Volkswagen Commercial Vehicles UK will not, under any circumstances, be a party to any such separate contract entered into with a Volkswagen Van Centre or Retailer in relation to the purchase of your current vehicle.

If you are funding the vehicle yourself, you may wish to use all (or some) of the proceeds from the sale of your current vehicle to the Volkswagen Van Centre or Retailer as a cash contribution amount towards the price of the new vehicle. In these circumstances, any proceeds of sale being used as a cash contribution amount towards the price of the new vehicle will be retained by the Van Centre or Retailer on Volkswagen Commercial Vehicles’ behalf and paid to Volkswagen Commercial Vehicles direct.

If you are taking out a finance product for the vehicle, you may wish to use all (or some) of the proceeds from the sale of your current vehicle as a cash contribution amount towards the price of the new vehicle. In these circumstances, any proceeds of sale being used as a cash contribution amount towards the price of the new vehicle will be retained and paid to Volkswagen Commercial Vehicles on behalf of the relevant finance provider. This cash contribution amount will be taken into account for the purposes of determining the finance amount under the separate finance agreement with the finance provider.

Notwithstanding any changes to the part exchange valuation, all customers remain fully liable for any cash contribution amount they are required to pay in relation to the new vehicle.

Your order confirmation email should arrive within 10 working days. If your email hasn't arrived, please speak to the Volkswagen Van Centre or Retailer (who will be acting on our behalf as our Agent when processing ID. Buzz vehicle orders). They can check your email address has been entered into the system correctly and follow-up with Volkswagen Commercial Vehicles UK to confirm the status.

Volkswagen Commercial Vehicles UK will deliver the vehicle to the Volkswagen Van Centre or Retailer premises for handover to the customer. Any requirements for home delivery should be discussed directly with your chosen Van Centre/Retailer. If possible, any delivery service will be provided under a separate contractual arrangement between the Volkswagen Van Centre or Retailer and you (to which Volkswagen Commercial Vehicles UK will not be a party).

No, there are no physical changes to the way we build & deliver our vehicles into our network.

You can service your ID. Buzz at most Volkswagen Van Centres and Retailers. The availability of services may change from time to time so we advise that you identify your local Van Centre and services provided here.

The benefit of this new sales model means the price is consistent across all Volkswagen Van Centres and Retailers. Volkswagen Commercial Vehicles UK will invoice all customers at a consistent national price regardless of geographical location. We may of course continue to run promotions or provide discounts, for example, to volume or key purchasers but this will be consistent across all Volkswagen Van Centres and Retailers.

No, the Agency model means that Volkswagen Commercial Vehicles UK will provide consistent national pricing through all Volkswagen Van Centres and Retailers; the retailers will not be able to negotiate the price with you. From time to time Volkswagen Commercial Vehicles UK may provide national offers. These would be consistently available across all Volkswagen Van Centres and Retailers.

The Volkswagen Van Centre or Retailer may, however, offer the Customer their own funding, benefits or incentives to facilitate a sale. These are provided under a separate contractual arrangement between the Volkswagen Van Centre or Retailer (or relevant third party supplier) and you. If you are obtaining these, this will be made clear to you before you sign the order form.

It is currently not possible to purchase a Volkswagen ID. Buzz directly from Volkswagen Commercial Vehicles UK online.

Don’t worry, your order is still confirmed. Contact the Volkswagen Van Centre or Retailer to discuss alternative funding and they will assist you. If you change your mind, you can also cancel your order directly with the Volkswagen Van Centre or Retailer (please see your order terms and conditions which will set out the consequences of terminating your order in these circumstances).